The following is Appendix to the general Terms and Conditions and sets out the Responsible Gambling Policy established by our Company.
Company is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.
Company’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.
Company supports the generation of online gamblers offering them a wide range of games and entertainment. We also take responsibility for our product line-up.
The aim of Company is to provide the world’s safest and most innovative gaming platform for adults. The offered clear and safe products allow each user to play within his financial means and to receive the highest quality service. Integrity, fairness and reliability are the guiding principles of Company’s work. It is therefore clear that Company should do its best to avoid and reduce the problems which can arise from participation in gambling, particularly in cases of immoderate playing. At the same time, it is important to respect the rights of those who take part in games of chance to a reasonable extent as means of entertainment.
Responsible Gaming at Company is based on three fundamental principles: Security of the player, Security of the game and Protection against gaming addiction. Together with research institutes, associations and therapy institutions, we work on creation of a responsible, secure and reliable framework for online gaming.
We take responsibility for the security of our players. Protection of the players is based on forbidding the attendance of the minors from participation in games and the protection of privacy, which involves responsible processing of personal data and payments. Fairness and the random nature of the products offered are monitored closely by independent organizations. Marketing communication is also geared towards player protection: we promise only what players can receive in our transparent line.
Protection against gaming addiction: research – prevention – intervention
The majority of users who make sports bets, casino bets and other gaming offers play in moderation for entertainment. Certain habits and behaviour patterns (such as shopping, playing sports, eating or consumption of alcohol) which are considered to be normal and not causing any concern can develop into addiction for some people and cause problems. In the same way, bets on sports and gambling can lead to problems for a small group of customers.
Clients with gaming addiction are prohibited from further participation in the gaming line-up. Subsequently the customers are provided with contacts of organizations where they can receive professional advice and support. Self-responsibility is the most sustainable form of prevention. The basic principle promoted by Company is that the final decision and responsibility on whether to play or not, and how much money can be spent on the game should be assumed by the customer himself. Self-responsibility of the customer is therefore the most effective form of protection from addiction. Company sees its responsibility in assisting the customers by providing transparent products, full information and keeping a clear line of conduct.
Protection of Minors
Company does not allow minors (persons under the age of 18) to participate in games and make bets. That’s why the confirmation of having reached the age of majority and the confirmation of date of birth are mandatory requirements during registration. Company considers the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, we also rely on the support of parents and caregivers. Please keep your data for account access in a safe place (user ID and password).
We advise and encourage customers to prevent minors from accessing gambling websites. You can find more information and tips on this subject by visiting the Family Online Safety Institute (www.fosi.org). Furthermore, we would recommend that you install filter software. This software will allow you to restrict the access to Internet resources inappropriate for children and teenagers. Some of the best parental control software tools are Net Nanny (www.netnanny.com) and Cyber Patrol (www.cyberpatrol.com).
Responsibility Towards Problems
Company offers a variety of games and bets which are forms of entertainment for the majority of customers. At the same time, the Company takes responsibility for its customers by providing support and tools for maintenance of a secure and entertaining environment taking into account the associated risks.
The clients who have difficulty in assessing risks, recognizing their own limits or those who suffer from gambling addiction are not able to enjoy our product line-up responsibly and perceive it as a form of entertainment. Company takes responsibility for users with verified gaming addiction by blocking their access to its products for their own protection.
Get Informed with the Main Issues!
Most people play for pleasure. Moderate participation in games within their financial capacity is fully acceptable. However, for a small percentage of people gambling is not a form of entertainment, it is a challenge that must be considered seriously.
What is the Problematic Game Behavior?** **
A problematic game behavior is considered to be such behavior which interferes mode of life, work, financial position or health of a person or his family. Long participation in games is counter-indicative to such person as it can lead to negative consequences. In 1980 the pathological game dependence has been officially recognized and enlisted in the list of psychological diseases of international classification system DSM-IV and ICD-10. It is defined as long, repeating and frequently amplifying inclination for game, despite of existing negative personal and social circumstances, such as a debt, rupture of family relations and delay of professional growth.
In what cases behavior of a person should be considered as dependence?
It is necessary to underline that the diagnoses of game dependence can be qualified only by experts. The material presented on this web-page will help you to estimate and define your own game behavior.
The special hazard of addictions that are not associated with any substance is that it is very difficult to define the line between pleasure and addiction. Nevertheless, there are some diagnostic signals that may point out the existing problems. In the presence of at least five of the following symptoms, the likelihood of the severe dependence is high:
Rules for Responsible Games
Following the rules placed below, you can enjoy the game without anxiety:
To ensure a safe gaming experience, players have the option of setting Daily, Weekly and Monthly deposit limits at any time. You can set your deposit limits by contacting Customer Support ([email protected]). Please ensure that you clearly state which type of deposit limit you would like to impose on your account when dealing with our Customer Support department. Once set, deposit limits can be increased or lifted after a 24-hour period. You can decrease your deposit limits at any time.
If you want to take a short break from betting with us, you can do so by taking a Time-Out for a period from 1 day up to 5 days.
Once you begin your Time-Out, you will not be able to use your account for betting, although you will still be able to request withdrawal(s) of any remaining balance via email to our Customer Support (subject to the successful completion of the necessary KYC procedure). It will not be possible to reactivate your account until your chosen period has ended.
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, you should use Self-Exclusion. To take a Time-Out please visit the Responsible Gambling Controls section of My Account by choosing Time-Out.
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider Self-Exclusion. Self-exclusion means that you can choose a more extended period that your account will remain closed.
Self-exclusion periods have a minimum duration of 6 months. The maximum length of the self-exclusion can be indefinite.
Self-exclusion is aimed as a strong intervention tool when the problem becomes compulsive. Don't hesitate to contact our Customer Support if you require any additional information or assistance in managing your account limits. You can request Self-Exclusion by sending a written notice to our Customer Support team via email and we will address it promptly. Once you begin your Self-Exclusion period, your account will be disabled and you will not be able to deposit or withdraw funds or place any bets for the period the Self-Exclusion is enabled and the Company will do all it can to detect and close any new accounts you may open.
Customers who have acknowledged that their gaming activities have become a problem and who wish to permanently exclude themselves from participating in further gaming activities may do so by submitting a Comprehensive Self-Exclusion Request form with the required personal information and government-issued identification, to the Commission. Please ensure that you read this form carefully before submitting it. After verifying your request, the Commission will take the necessary steps to have you permanently excluded from all interactive gaming sites that are licensed and regulated by the Commission.
Once it is effective, your voluntary self-exclusion is PERMANENT AND IRREVOCABLE.
We recommend that you seek support from a problem gambling support service to help you deal with your problem.
If your habit shows signs of turning into a gambling problem, we strongly recommend that you contact one of the following organizations:
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Their site is available in many languages and can be visited at: www.gamblingtherapy.org.
Gamblers Anonymous is a fellowship of men and women who have joined together to find ways to cope with and overcome their gambling addiction, helping other compulsive gamblers to do the same. Visit them at: www.gamblersanonymous.org.uk.
GamCare is a leading authority offering counselling, advice, and practical help in addressing the social impact of gambling. You can visit www.gamcare.org.uk for more information.